Privacy Policy
The Better Business
Bureau of Windsor and Southwestern Ontario (BBB) is committed to
maintaining your confidence and trust, and accordingly maintains the following
privacy policy to protect your personal information.
BBB’s Commitment to
Security
Personal information
is accessible only by BBB Windsor staff.
Personal Information
that BBB May Collect
BBB collects the
following types of personal information: names, postal and e-mail addresses,
phone and facsimile numbers, and complaint and inquiry information. BBB may also collect
business information from sole proprietorships that apply for membership or
program participation, some of which might constitute personal information, as
well as personal information from individuals acting solely in their business
capacity. BBB does not collect or maintain information from those actually
known to be under the age of 13, and no part of our site is structured to
attract anyone under the age of 13.
How BBB May Use
Personal Information
BBB will use your
personal information for the purpose for which it was submitted such as to
reply to inquiries, handle your complaints and process billing and business
requests related to program participation, and we will use such information to
provide operational notices, and in program record keeping and to conduct
research on industry marketplace practices. Our research may lead to the
publication of aggregate demographic data but will not result in the reporting
or publication of any personal information provided to us.
How Your Information
May Be Shared
In order to process
complaints against businesses, BBB will transfer complaints received to the
company complained about. It is also possible that a complaint, request or
inquiry will be more appropriately handled by another BBB, in which case the
request or inquiry will be transferred to the proper BBB. By completing a
complaint form or sending us a request or inquiry, you are allowing us to
forward your information to the proper business and also to the proper BBB, if
necessary. Consumer inquiries may be forwarded by email, and consumers should
recognize that this method of transmission may not be secure. BBB never sells
or rents personal information.
We will also release
personal information under the following circumstances:
• Where release is
required by law (for example, a subpoena) or regulation, or is requested by an
agency for governmental investigative purposes or governmental proceedings;
• Where our records
indicate a company may be engaged in fraudulent activity or other deceptive
practices that of which a governmental agency should be made aware;
• To appropriate
persons, where your communication suggests possible harm to others.
Revised April 18, 2007