File a Complaint

The Better Business Bureau of Windsor & Southwestern Ontario can only accept complaints for businesses located in our service area of Essex and Kent Counties.

Please note that BEFORE filing a complaint with the Better Business Bureau of Windsor & Southwestern Ontario, attempts to resolve your complaint directly with the company must have been made.

If you have already made this attempt, you can fill out our online form and submit it to us or print the complaint form, fill out the necessary fields and fax it to us at 519-258-1198, remembering not to use profanity or libel statements when describing your complaint. After receiving your complaint, we may contact you and ask you to mail or fax copies of documents (e.g. contracts, receipts, canceled checks) which are relevant to your complaint.

The Better Business Bureau of Windsor & Southwestern Ontario relies on the voluntary cooperation of businesses, therefore the BBB's complaint process may take up to forty-five (45) days.

Please do not send any attachments to us via email as we do not open unknown attachments. Should you need to send us documentation please fax it to us at 519-258-1198.

The BBB cannot accept complaints of the following nature:

  • Collection of account.
  • We will not handle written complaints where the dollar value of the complaint is $49.99 or less
  • Complaints involving governmental agencies.
  • Complaints between private individuals (not businesses).
  • Enforcement of civil contracts or previously adjudicated claims.
  • Claims currently in litigation.
  • Landlord/tenant disputes.
  • Employee/employer issues or wage claims.
  • Complaints where there has been no monetary exchange.
  • Complaints where payment by check or credit card has been stopped.
  • Involving a company's unwillingness to set up payment arrangements.
  • When the warranty has expired, or when there is no warranty.
  • Regarding unsatisfactory repair when the consumer has had the item repaired by another company.
  • Requests that a company provide an apology or take disciplinary action against their management or staff.
  • Requests that monetary compensation for damages to products or compensation for punitive damages.